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  1. Stop the Symantec Management Client service:
    1. Go to Start > Run
    2. Type smc –stop
    3. Click OK.
       
  2. Stop the Symantec Endpoint Protection service:
    1. Go to Start > Run
    2. Type services.msc
    3. Right-click on Symantec Endpoint Protection service and select Stop.
       
  3. Navigate to <local drive>:\Program Files\Common Files\Symantec Shared\Virusdefs
    1. Delete any numbered folders.
    2. Delete all files and folders with a ".tmp" extension.
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